Shipping

 

Sorry, we do not offer local pick-up. 

New & Improved Shipping for Canadian Customers!

We know shipping is a bummer, and have worked hard to find a more affordable option for our Canadian customers. We are now pleased to offer the option of oversized lettermail shipping. This does NOT include tracking, and any packages lost - when shipped using this option - will not be replaced by Lewis & Clark Collar Co.  You may choose to purchase tracked shipping at checkout, even if your purchase is eligible for oversized lettermail shipping. 

Many combinations of collars and key fobs can ship using oversized letter mail. Please note that martingale collars, limited slip collars, and leashes are too thick to ship using this method and will be shipped using Canada Post Expedited Parcel (includes tracking). 

Once Your Item has Shipped

All items ship from Winnipeg, Manitoba, Canada using Canada Post. After your item is shipped, please anticipate the following shipping times:

  • Within Canada (tracked):
    • Usually 3-7 business days; post time may increase around holidays and peak mail seasons
    • Shipped via Expedited Parcel
    • Includes tracking
  • Within Canada (not tracked - oversized letter mail)
    • Does not include tracking
    • Ships at buyer's own risk; lost items will not be replaced by Lewis & Clark Collar Co.
    • Arrival time varies by location - may take up to two weeks to arrive

Lewis & Clark Collar Co. ship to the address that you provided when making your purchase. If this address is incorrect, please contact me as soon as possible. Orders that are shipped to a previous or incorrect address will not be refunded.  If the item is returned to Lewis & Clark Collar Co. (i.e., return to sender) the buyer will be responsible for all charges incurred to re-ship the package. 

Please note that orders may be delayed due to factors beyond our control, including, but not limited to, adverse weather, heavy mail volumes, or country's specific custom laws.   All import laws, import and duty fees are the responsibility of the buyer. Please consult with your customs agency prior to ordering if you feel this may impact your purchase.  If a package is marked as "delivered", and has been shipped with tracking, a formal investigation will be initiated through the appropriate shipping agency will be initiated if the buyer states that the package was not delivered.

Please note that we have temporarily suspended shipping to the United States due to the uncertain financial climate and tariff discussions.