Fabric Dog Collars: Most fabric dog collars are ready-to-ship. Please allow a processing time of 3-5 business days prior to shipping.
Fabric Lewis & Clark Leashes: Leashes are custom-made, and will ADD 1 week to the processing time, prior to shipping.
Lake Life Products: Most Lake Life collars are ready-to-ship. Lake Life leashes are made to order and will add 1 week to processing time, prior to shipping.
TUNDRA Products: Due to high order volumes, TUNDRA products are subject to a 1-2 week processing time, prior to shipping.
For local pick-up orders (See Winnipeg Local Pick-Up tab in main menu) please note that local drop-offs to each of these locations occur twice per month. This means that you will have to wait longer for your order than you would if you chose to have it shipped to you via Canada Post. Once your item has been dropped off at your pick-up location, you will receive an email notification to the email address associated with your transaction.
Once Your Item has Shipped
All items ship from Winnipeg, Manitoba, Canada. After your item is shipped, please anticipate the following shipping times:
- Within Canada:
- 3-7 business days.
- Shipped via Expedited Parcel
- United States:
- 2+ weeks
- Small Packet Air shipment method does NOT include tracking
- Select Tracked Packet to have shipment tracked
- International Orders:
- 2-4 weeks - may be longer depending on your country's customs
- Shipped via Small Packet International Air via Canada Post, does not include tracking.
Lewis & Clark Collar Co. ship to the address that you provided when making your purchase. If this address is incorrect, please contact me as soon as possible. Orders that are shipped to a previous or incorrect address will not be refunded. If the item is returned to Lewis & Clark Collar Co. (i.e., return to sender) the buyer will be responsible for all charges incurred to re-ship the package.
Please note that orders may be delayed due to factors beyond our control, including, but not limited to, adverse weather, heavy mail volumes, or country's specific custom laws. All import laws, import and duty fees are the responsibility of the buyer. Please consult with your customs agency prior to ordering if you feel this may impact your purchase. If a package is marked as "delivered", and has been shipped with tracking, a formal investigation will be initiated through the appropriate shipping agency will be initiated if the buyer states that the package was not delivered.
All packaged are carefully hand wrapped and mailed in a bubble mailer.