Returns, Exchanges & Cancellations
As Lewis & Clark Collar Co. has expanded its hardware and width options, the level of customization with each order limits the resale potential of your collar. For this reason, Lewis & Clark Collar Co. does not accept returns or exchanges on any items purchased.
In the rare event that the incorrect collar/leash is mailed to you, and is different than the order specifications detailed on your receipt, Lewis & Clark Collar Co. will issue a new collar or leash per the order specifications free of charge to the buyer.
Order cancellations may be considered if an order is cancelled within 24 hours of the order being placed. Order cancellations may also be initiated by Lewis & Clark Collar Co., in the event that the item is no longer available.
Please note that Lewis & Clark Collar Co. practices a firm zero tolerance policy against bullying, disrespectful behaviour, and threats. We reserve the right to cancel any order, at any time, for these reasons. In this event, a full refund will be issued to the buyer.